![]() ![]() If you wish to show appreciation for my efforts, mark my post as Accepted Solution.Īnd click on the Purple Thumbs up icon at the bottom of my comment. It's been a pleasure interacting with you and I hope you have a good day ahead. Let me know how it goes and you have a great day!įeel free to post your query for any other assistance as well, HP PCs - Computer Locks Up or Freezes (Windows 10, Meanwhile, I recommend you to follow the steps in the below article and check if it helps. Refer this link to know how to use HP support assistant. It should automatically download and install the latest updates and drivers for your PC. If the test passes, I would suggest you try to update the Bios, Chipset and graphics card drivers on your computer from our HP Support website, using this link.Īlso, download and install HP support assistant on your PC. If the test fails, I recommend you contact our HP phone support for further assistance. Quick defrags don't work very well for this unfortunately. If it's always in the same folder or file, delete or move the program to another drive and try again. If you're having the same issue, manually defrag your drives and make note of where it is when it locks up. Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance). Deleted the game and my PC hasn't locked up since. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up. Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. In the meantime, let's try these steps here: Have you performed any troubleshooting steps before posting?ĭid you try to run any test on the computer? Do you have any Anti-Virus program installed on your PC? If so, have you tried to run a complete scan. Have you made any software or hardware changes on the computer? ![]() ![]() To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to find a solution for you. I understand you are having issues with the laptop freezes. you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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